Casino / Mobile
These legal terms set out how bospaly operates your account, handles your data, and resolves questions that come up along the way. Access and eligibility depend on local law and are available where local law permits — read through each section to understand what applies to you and where to go when you need clarification.
Our legal policy governs the relationship between you and bospaly across every part of your account — from the moment you register through every transaction, support interaction, and session you open. This policy is written for Indonesia and reflects how we handle account data, wallet activity, and service access under applicable local law. Where local law changes what applies to you, those local rules take precedence and we will communicate that clearly. Transactions processed through ShopeePay, LinkAja, and Bank Transfer are each subject to the terms of those respective payment rails in addition to ours; if there is ever a conflict between our policy and a payment provider's terms, we will indicate which document governs that specific part of the process. We update this policy when our practices change, and we notify you through your registered account contact. You are not bound by changes you have not been notified of. If you continue using your account after a notified update, that counts as acknowledgment of the revised terms. Questions about any clause here should go to our support team before they become disputes — the contact paths are in the support section below.
ShopeePay transactions fall under both our wallet policy and ShopeePay's own service terms. Check your account dashboard to see the current status of any ShopeePay wallet link.
LinkAja transfers are processed within the LinkAja network. Your transaction record in our system is the reference point if a query arises on either side.
Bank Transfer activity is recorded in your account history. Discrepancies should be raised with support using the transaction reference shown in your account.
Not every action on the platform falls under a single policy document. This section clarifies which parts of your account experience our legal terms govern directly, and which areas are handled by separate provider agreements or local statutory rules.
Login credentials, session management, and account security settings are fully within this policy's scope. Any changes to your access — password resets, email updates, or account suspension — follow the procedures described here.
Deposits and withdrawals processed via ShopeePay, LinkAja, or Bank Transfer are governed jointly by this policy and the relevant payment provider's terms. The transaction record in your account is the authoritative reference.
Game titles, odds displays, and promotional information shown in the lobby are governed by this policy in respect of accuracy and updates. Game mechanics are determined by individual studios; we publish what the studio provides.
External services linked from or integrated with your account — including payment networks and identity verification partners — operate under their own separate terms. We are not responsible for changes those third parties make to their own policies.
You have clear, actionable rights over your account data and the records we hold. These are not abstract entitlements — each one has a specific route inside your account or through our support team. Start in your account dashboard after login: the transaction history, account details, and linked wallet status are all visible there without needing to contact us. If something looks wrong, you can correct basic profile details directly in account settings. For records that require our team to amend — historical transaction notes, account identifiers linked to a payment method — raise a support ticket with the specific record in question and the correction you need. We will confirm receipt and give you a reference number. If you have a question about how we handle a particular piece of data rather than a correction request, our support team can walk you through what we hold and why. All requests are logged and we respond in the order they are received.
Your full transaction history and account data are accessible in the dashboard after login. No request needed — it is there when you open the account page.
Update contact details, linked wallet names, and notification preferences directly in account settings. Changes take effect after the confirmation step shown on screen.
If a policy clause is unclear or a specific record needs explanation, open a support ticket with the clause or transaction reference. We log every query and respond with a ticket number.
For matters that go beyond self-service — account access disputes, transaction discrepancies with ShopeePay or LinkAja, or policy amendment requests — contact our team using the paths in the support section below.
Every legal or account query has a direct route to the right person. Use the path that matches your question — for faster resolution, include your account reference and the specific section or transaction involved.
Open a live chat session from within your account for policy questions, account access issues, or transaction discrepancies. The chat route is available from the support menu after login.
Submit a formal request through the ticket system in your dashboard for matters that need a written record — data correction requests, payment disputes via Bank Transfer, or policy amendment queries.
For policy matters you prefer to document by email, use the address shown in your account profile page. Include your account ID and the relevant transaction or policy reference in your opening message.
Account security, data retention, and cookie handling are each governed by specific practices described here. We keep your data only for as long as necessary to operate your account and meet applicable legal requirements in Indonesia.
We collect only the account data needed to operate your wallet, process transactions via ShopeePay, LinkAja, or Bank Transfer, and deliver support. The current data fields we hold are listed in your account profile after login.
We use cookies to maintain your login session and remember account preferences. Cookie settings are adjustable from the privacy panel in your account. Disabling certain cookies may affect how your session behaves.
Access to your account is protected by the credentials you set. We do not store payment credentials on your behalf — ShopeePay and LinkAja handle their own authentication. Contact support immediately if you suspect unauthorized access.
Transaction records are retained for the period required under applicable law. To request a review of what we hold or to ask about data removal, submit a ticket through the account dashboard with your request clearly stated.
Common questions about how this policy applies to your account, your data, and how to contact us when something needs attention.
Yes, this policy applies to accounts accessing bospaly where local law permits. Eligibility and access depend on your region and applicable local law. If your location affects which parts of the policy apply, that will be indicated in your account.
Your account data is visible in your profile and transaction history after login — no request needed for standard records. For a broader data summary or specific fields not shown in the dashboard, raise a support ticket with your account ID and we will respond with a reference number.
We notify you through your registered account contact before changes take effect. Continuing to use your account after the notified date counts as acknowledgment of the updated terms. We do not apply changes retroactively to transactions that occurred before the update.
Transaction discrepancies involving ShopeePay or LinkAja should be raised with our support team first using the transaction reference from your account history. We coordinate with the payment provider where needed. The record in your account dashboard is the starting point for any dispute.
Yes. Correct basic profile details directly in account settings. For records that require our team to amend, or to request a review of retained data, submit a ticket through your account dashboard. We log every request and respond with a confirmation reference.
Use live chat from within your account for immediate questions, the ticket system for formal written requests, or email for matters you want documented by that method. Include your account ID and the relevant policy section or transaction reference to help us route your query correctly.