Casino / Mobile
At bospaly, your account data belongs to you — we handle it with care so you can manage your wallet, transactions, and support requests with confidence. This policy explains exactly what we collect, why we collect it, and how you can review, correct, or question any record we hold on your account.
This policy applies to personal information collected when you create or access a bospaly account, process a transaction through ShopeePay, LinkAja, or Bank Transfer, or reach out to our support team. We collect the information you provide directly — account registration details, payment method identifiers, and communication history with our support channels. We also collect data generated by your activity on the platform: login timestamps, device type, session data, and transaction records linked to your wallet. We use this information solely to operate your account, verify transactions, respond to support requests, and improve the reliability of the platform for Indonesia users. We do not sell personal data to third parties. Where we work with processors — for example, payment processors handling ShopeePay or Bank Transfer flows — those parties are bound by data handling obligations consistent with this policy. Availability of this service depends on local law and is accessible only where local law permits. If you access bospaly from a region where access is restricted, this policy still governs any data collected during that session. We keep this policy current; when changes are made, the updated version replaces the previous one and the effective date at the top of this page reflects that.
Transaction identifiers and payment status tied to your ShopeePay account are stored only for account reconciliation and support resolution purposes.
LinkAja transfer records are retained in your account history so you can verify each transaction and raise a dispute with our support team if needed.
Bank Transfer reference numbers and confirmation timestamps are held in your wallet record and accessible from your account dashboard after login.
Login timestamps, device identifiers, and session tokens are collected to protect your account from unauthorised access and to help you review recent activity.
Understanding the boundary of this policy helps you know who to contact when something goes wrong. We cover the data generated inside your bospaly account — from the moment you register through every transaction and support exchange. We do not control the data practices of third-party services you reach through links on this platform, and this policy makes no claim about those services.
Creating an account, logging in, resetting credentials, and reviewing your wallet balance — all of this falls inside this policy. The data involved is held by bospaly and governed here.
Payment flows through ShopeePay, LinkAja, and Bank Transfer generate records covered by this policy. Your transaction history is visible in your account dashboard after login.
Pages, game lobby content, and promotional material you browse on bospaly are served by us and subject to this policy in terms of the browsing data they generate.
If you follow a link away from bospaly — to a payment provider site, an external support tool, or any other destination — their own privacy terms apply. We have no visibility into data collected there.
You have clear, actionable rights over the personal data we hold. These are not theoretical protections — each one has a direct path through your account or our support team. Reviewing your records is the starting point: your account dashboard shows transaction history, linked payment methods, and login activity without needing to contact us at all. For anything that goes deeper — correcting a name mismatch, updating a contact detail, or questioning why a particular record exists — our support team handles those requests directly. We aim to acknowledge a data-related request on the same business day and to resolve straightforward corrections promptly. Complex requests, such as a full account data export or a deletion request, may take longer depending on verification steps. Where a request cannot be fulfilled — for example, where a record must be retained to satisfy a transaction dispute — we will tell you why. You will not be penalised for making a request, and making one does not affect your account standing in any way.
Open your account dashboard after login to see transaction history, linked payment methods including ShopeePay and Bank Transfer entries, and recent login activity.
Contact our support team with the specific field you need corrected and the accurate information. We will verify your identity and update the record once confirmed.
If you are unsure why a particular piece of data was collected or how long it will be kept, ask us directly. We will point you to the relevant section of this policy and explain the specific reason.
You may request deletion of personal data that is no longer required for your account to function. Deletion requests are reviewed case by case; some records may need to be retained for dispute or legal purposes.
If you have a question, correction request, or concern about how your personal data is handled, these are the direct paths to our team. We keep these channels open specifically so you do not have to navigate a general queue for a data-specific question.
Open Live Chat Support from your account page for real-time help with data questions, transaction record queries, or account corrections. Our team handles privacy requests through this channel alongside general account support.
For written requests — corrections, deletion requests, or questions requiring a documented response — send your message to our support email address shown in your account settings. Include your account identifier so we can locate your records promptly.
Many privacy actions do not require contacting us at all. Log in and open the account section to review your transaction history, check your linked payment methods, and see recent login activity without raising a support ticket.
The controls we apply to your data are not surface-level. Each of the four areas below reflects a concrete practice — not a general statement about what we value, but a description of what actually happens to your information inside the platform.
We use session cookies to keep your login active and analytics cookies to understand how account pages are used. You can review and manage cookie preferences through the settings link in the site footer. Disabling analytics cookies does not affect your account access or transaction processing.
Access to your account data is controlled by login credentials you set. Our systems flag unusual login patterns — for example, access from a device or location not previously associated with your account — and you can review recent login activity from your account dashboard at any time.
Transaction records, including ShopeePay, LinkAja, and Bank Transfer entries, are retained for a period consistent with account dispute resolution requirements. Account data is held while your account is active and for a defined period after closure, in line with applicable regulations for Indonesia users where access is permitted by local law.
To update, correct, or request deletion of your personal data, contact our support team through Live Chat Support or the email address in your account settings. We will confirm receipt and tell you what verification steps apply before any change is made.
These are the questions our support team receives most often about data handling, user rights, and how this policy works in practice.
We collect the details you submit during registration — name, contact information, and any identity verification data required — along with the payment method identifiers you link to your wallet, such as your ShopeePay or Bank Transfer details. Login timestamps and device session data are also recorded automatically.
Your account dashboard shows transaction history, linked payment methods, and recent login activity after you log in. For a more complete picture, or if you want a formal record of the data we hold, contact our support team through Live Chat Support or the email address shown in your account settings.
Reach our support team through Live Chat Support or email with the specific field you need corrected and the accurate details. We will verify your identity first, then update the record. You can also update some account fields directly from the account settings page after login without raising a support request.
We do not sell personal data. Where we work with processors — such as payment processors handling LinkAja or Bank Transfer flows — those parties handle data only for the specific purpose we engage them for and are bound by data handling obligations. We do not share your data with advertisers or unrelated commercial third parties.
Transaction records linked to ShopeePay, LinkAja, and Bank Transfer are retained for the period required to handle account disputes and comply with applicable requirements for Indonesia users where access is permitted. After your account closes, data is held for a defined retention period before deletion. Contact support for details specific to your account.
Send a deletion request through our Live Chat Support channel or by email via the address in your account settings. Include your account identifier. We review each request individually — some records tied to active disputes or regulatory requirements may need to be retained, and we will explain the reason if your request cannot be fulfilled in full.